About Us
This web site is owned and operated by Duckworth Land Rover who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Duckworth Land Rover
Racecourse Garage Willingham Road
Market Rasen Lincolnshire
LN8 3RE United Kingdom.
Phone: +44 (0) 1673 849 873
Fax: 01673 844410
Email: parts@duckworthparts.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from United Kingdom or anywhere else, place your order and your credit card company will convert the transaction to UK Sterling or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Our standard shipping and handling charge is £18 for up to 20kg and then an additional 42p per kilo upto 100kg. For consignments over 100kg an additional 53p per kilo will be charged. Please note that the cost of shipping includes our handling fee and packaging materials. We always pack very securely to ensure your item(s) arive in perfect condition.
Small items that are under 5kg may also be delivered via standard Royal Mail.
It is possible for us to ship to International destinations but please contact us first to confirm shipping costs to your Country. Delivery Schedule
We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 14 days. Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1673 849 873 (International +44 +44 (0) 1673 849 873) or fax us on 01673 844410 or write to us at Racecourse Garage Willingham Road Market Rasen Lincolnshire LN8 3RE United Kingdom
Privacy Policy
Duckworth Land Rover do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.